Aruma Hotel
6.3Rating
GoodRated by Guests
264Reviews
What to expect
Pros
- 🏖️Great location close to the beach and tourist attractions
- 🛏️Comfortable and modern rooms with chic design
- 🍳Included breakfast with vegan and vegetarian options available
- 🏊Cozy rooftop pool area for relaxation
- 👍Friendly and accommodating staff willing to provide tips and assistance
- 🌟Fantastic value for the price paid
- 🍹Close proximity to nightlife and dining options in the area
- 🛡️Safe and secure environment for guests
- 🌞Spacious rooms with good air conditioning and water pressure
- 🍽️Convenient access to a variety of restaurants and shops in the vicinity
Cons
- 🚫Lack of cleanliness in rooms with issues like dirty sheets and trash cans
- 💰Hidden charges and additional fees not clearly communicated to guests
- 🚧Construction noise disturbances and Wi-Fi connectivity problems
- 🔑Security concerns with unauthorized access to rooms and safety risks
- ❌Inconsistencies between online photos and actual room conditions
- 🚿Issues with hot water availability and cleanliness of bathrooms
- 👎Inexperienced or unresponsive staff in handling guest concerns and requests
- 🤢Unpleasant odors and musty smells within the hotel premises
- 💸Refusal to provide refunds or address guest complaints promptly
- 🚪Lack of essential amenities like towels, closet hooks, and room cleaning services
What this place has to offer
Things to do and ways to relaxSpa, Spa/sauna, Tours
Services and conveniencesDaily housekeeping, Elevator, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish
Stop at Aruma Hotel to discover the wonders of Playa Del Carmen. Both business travelers and tourists can enjoy the property's facilities and services. Service-minded staff will welcome and guide you at Aruma Hotel. Designed for comfort, selected guestrooms offer flat screen television, towels, closet, air conditioning, television to ensure a restful night. The property offers various recreational opportunities. Aruma Hotel is an excellent choice from which to explore Playa Del Carmen or to simply relax and rejuvenate.
Where you'll be sleeping
26 m²
Twin Room
2 double beds
Deluxe Suite with Two Double Beds
2 double beds
26 m²
Standard King Room
1 king bed
King Deluxe Suite
1 king bed
26 m²
Deluxe King Room
1 king bed
26 m²
Standard King Room
1 king bed
Room Deluxe King Bed
Standard King Room
1 king bed
Standard Double Room With Two Double Beds<1>
2 double beds
Room Assigned on Arrival
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